Shipping & Returns

General
Versailles Gallery ships globally and products come from Europe. Shipping transit time includes customs procedures. Our Customer Service representative will specify expected arrival times to assure our clients receive the best service possible.

We balance shipping cost with only professional carriers to lower costs without compromising quality and carriers will vary according to country shipping to, the package size of the shipped item as well as the urgency of your order. Please contact us if you have a special circumstance for us to be aware of so that we can best assist you.

Customers are required to pay the cost of all freight, shipping, delivery, sales and use taxes. Items will be delivered to the address provided. If there is no one to inspect and accept the merchandise delivery is made, the purchaser will be responsible for any storage and redelivery charges. Accounts remaining unpaid will be charged interest at a rate of 2% per month on the outstanding balance and will be responsible for all costs incurred by Versailles Gallery to collect any outstanding amounts, including, but not limited to attorneys' fees.

Please inspect the merchandise thoroughly prior to the delivery agent's departure.

In the rare situation that there is damage to the shipment, note it on the delivery paperwork, and contact us as soon as possible. If the carton is severely damaged, please refuse the shipment from the freight company. A replacement or replacement parts to be rushed out. In the event a replacement is delivered before the original shipment is returned, customers are responsible for cooperating with the return of the item. If a damaged item is not returned, the customer will be responsible for the cost of damaged items, this cost will be charged to the customer's credit card. Damaged items will not be authorized for replacement after 15 days from the delivery date.

Return Policy
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned. A pickup and a 25% restock fee will apply. All shipping fees are the responsibility of the client.

Return Within Amount of Credit Minus Restock Fee
0-15 days from receipt of merchandise 100% of purchase price minus restock fee
16-30 days from receipt of merchandise 75% of purchase price minus restock fee
31+ days from receipt of merchandise 0%

 

 

 

Merchandise returned more than 31 days after the delivery date will be shipped back to you at your expense.

Most of the items listed on Versailles Gallery website are custom made for each individual order; therefore, we cannot accept returns. We advise customers to take extra caution when ordering merchandise and always measure the area for sufficient space requirements.

Personalized, custom orders and monogrammed orders cannot be cancelled or returned. Perishable items are not returnable. Please contact us for questions about your perishable or customized items and orders.

In the rare situation that there is damage to the shipment, note it on the delivery paperwork, and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. A replacement or replacement parts to be rushed out. In the event a replacement is delivered before the original shipment is returned, customers are responsible for cooperating with the return of the item. If a damaged item is not returned, the customer will be responsible for the cost of damaged items, this cost will be charged to the customer's credit card. Damaged items will not be authorized for replacement after 15 days from the delivery date.

Sale and Online Clearance Merchandise
Must be returned within 20 days of receipt of merchandise.

Gifts
When a gift is returned, a Versailles Gallery Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Versailles Gallery.

By Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

For a replacement shipping label, please call +1 (703) 893-1199.

Other Items
All Versailles Gallery returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued.

All claims and disputes arising out of purchases from Versailles Gallery website shall be governed by the law of Commonwealth of Virginia. Any claim between the parties shall be pursued in a federal or state court located in Virginia.

International Shipping Program
Versailles Gallery gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.

To obtain shipping rate information specific to your order's destination, please call us at +1 (703) 893-1199 or email us This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to assist you with this information. Our Customer Service department is available from 10:00 AM-6:00 PM EST.

Items from Versailles Gallery can be shipped to several international regions. Most items sold by Versailles Gallery can be shipped internationally. However, some of the manufactures from Versailles Gallery set their own shipping rates and policies, please contact us to discuss shipping options.

Contact us about shipping to U.S. protectorates or APO, FPO, or DPO addresses as they have restrictions.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. For further details, contact us regarding 'Restrictions' (which apply to all international shipments) and Import Fees Deposits.

Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Versailles Gallery, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require the value of the gift item to be stated directly on the package.

Returns & Replacements
The above terms (including, if applicable, terms related to the Import Fee Deposit) also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please use the "Contact Us" form accessible on the Contact Us page of our website.

Surcharges for Heavy or Bulky Media Items
Additional shipping and handling charges apply to media items of unusual size or weight. Please contact us so that we can best assist you to determine your international shipment for your Customs, Duties, and Taxes.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Versailles Gallery, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Purchases of certain manufacturer's items may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.

Versailles Gallery International Shipping Program

Import Fees Deposit
The Versailles Gallery International Shipping Program offers customers a unique service: duty and tax estimation during checkout and customs clearance on your behalf for certain eligible countries. When products are shipped to the eligible countries using eligible ship options included in the Versailles Gallery International Shipping Program, an Import Fees Deposit will be estimated and collected for the shipment. With your authorization, such funds will be used by the carrier or another agent to pay the Import Fees on behalf of you (or the recipient's behalf) to the appropriate authorities of the destination country (See detail below).

Read below for the answers to further questions about the Import Fees Deposit and applicable Terms and Conditions.

Which products does the Import Fees Deposit apply to?
Items sent to eligible countries via Priority International Shipping and in certain cases via Standard or Expedited International Shipping will have an estimated Import Fees Deposit applied to the order. The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped.

What if the actual Import Fees are less than the Import Fees Deposit I was charged?
If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax authorities of the destination country) are less than the Import Fees Deposit collected by us on your behalf, you will automatically be refunded the difference to the payment method you used for the order. You will receive a notification e-mail to confirm the amount of the refund. The process takes 60 days from the shipment date.

What if the actual Import Fees are more than the Import Fees Deposit I was charged?
For items sold by Versailles Gallery, you will be notified of any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated over the phone or via email for you.

How do you estimate the amount of the Import Fees Deposit?
Versailles Gallery uses shipping company software to determine the estimated duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process.

How can the estimated Import Fees Deposit differ from the actual import duties and fees payable?
The Import Fees Deposit is an estimation of the taxes and duties that may apply and is not an actual calculation of the taxes and duties. In addition, customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of entry. Also, classification of goods in various countries and regions may be different.

Shipping Rates and Times by Geographical Region
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Click the links below for rates and estimated delivery times for your region.

Please note that Manufacturers that are sold by Versailles Gallery may have policies that differ from Versailles Gallery Export's terms and conditions.